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Returns Policy

Your statutory rights are not affected by our Returns Policy. To the extent that any provision in Our Returns Policy conflicts with your statutory rights, your statutory rights will prevail and the particular offending provision in our Returns Policy will be deemed inapplicable.

Returns:

If you are unhappy with your item, please let us know. Our Returns Policy gives you 7 days to return or exchange an item bought online with a valid receipt but in the case the label is not removed or torn. If 7 days have gone by since your purchase, we cannot offer you a refund or exchange.

To be eligible for a refund or exchange, goods must be returned in a re-saleable condition. That   means your item must be unused and in the same condition that you received it. The item must be in the original packaging and returned with any accessories, labels and “free gifts” or bonus items.

To complete your refund or exchange, we require a receipt or proof of purchase.

Refunds (if applicable):

Once your returned item is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment, within 15 working days. If you paid for standard delivery of the goods, the cost of standard delivery will be deducted.

There are certain situations where only partial refunds are granted:

  • Any item not in its original condition, which is damaged or missing parts for reasons not due to our error; and
  • Any item that is returned more than 15 working days after delivery.

Late or missing refunds:

If you haven’t received a refund yet,

  • Check your bank account again.
  • Then contact your credit card company, it may take some time before your refund is officially posted.
  • Contact your bank. There is often some processing time before a refund is posted.
  • If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]

Sale items:

We do not offer refunds for sale items, unless they are faulty.

Gifts: 

If the item was marked as a gift at a time of purchase and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift at a time of purchase, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping:

To return your product, please mail your product to: B/340, 3rd Floor, Landmark Empire, Opp. Vakil Wadi, Saroli Road, Surat – 395010 with your details and reason for returning.

You will be responsible for paying for your own shipping costs for returning your item, unless the item is faulty. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.  Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over Rs.500, you should consider using a trackable shipping service or purchasing shipping insurance as we cannot guarantee that we will receive your returned item.

Right to cancel:

In addition to our Returns Policy, if the goods are delivered in several installments, it will be 7 calendar days from receipt of the last installment. To exercise your right to cancel the contract you must request a refund in writing within 7 calendar days of receipt of the items. The refund will include any standard delivery charges paid. You will be responsible for the cost of returning a cancelled order to us.

To exercise your right to cancel, follow the steps below:

  • Download the cancellation form from the KHWAAB website and include it with the items when you return them.

We will refund to you the price paid for the items and (unless you did not pay for delivery) the delivery charges that you paid (up to a maximum amount of the cost of our standard delivery option) will be refunded to your original method of payment within 15 working days of us receipt of the cancelled items, or, if earlier, within 15 working days from the day we receive proof of return from you. If we do not receive the cancelled items back, we may arrange to collect them from you at your cost.

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